Swissôtel Wellness Resort Alatau Almaty 5 stars

Customer review rating (ALL Rating) 4.8/5 18 reviews

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Swissôtel Wellness Resort Alatau Almaty - Image 1
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Tausamaly 50A, Tausamaly 50A, Tausamaly 50A, A32BOF2 ALMATY, Kazakhstan

Description

Hotel extras

  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.

  • RESTAURANTS & BARS.

  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.

  • GUEST ROOMS.

Our accommodation(s)

Hotel location

Swissôtel Wellness Resort Alatau Almaty

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
Kazakhstan

GPS:43.19633, 76.81227

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  18 reviews

TripAdvisor Rating  4.5/5  70 reviews

terrible service

TripAdvisor rating 1.0/5

Amina G Couples - TripAdvisor review

To be honest, I’m deeply disappointed and dissatisfied with the service of Swissotel Wellness Resort Alatau Almaty.And that's why: 1) The hotel does not have a porter who could help you with heavy luggage.You drag him to the room yourself.But to my surprise, after 5 days of staying at the hotel, I saw the porter only on the day of the check out; 2) Housekeepers forgot to change bathrobes and towels for fresh ones a couple of times, forgot to replace hygiene products in the bathroom like toothbrushes and pastes, as well as razors.They leave the garbage where it stood.They also didn’t replace clean mugs and glasses in the first days, until I asked; 3) When you order food in the room, in addition to the ordered items, another dish is brought, although it wasn’t mentioned when placing the order; 4)Masseuses are unhappy, they don’t even deign to say hello in response and introduce themselves.I’d understand if this service was included in the room rate, however, the payment is separate for spa services, but you don’t get the proper attitude and respect. 5) Restaurants forget about the ordered items.It doesn't seem to be a full fit, only 2-3 tables are filled, but even under such circumstances, the order is brought for a long time.You ask for a blanket, you have to wait for 30-40 minutes freezing on the summer veranda, then go up to the waiter yourself and find out that there are no blankets left at all; 6) Lost my glasses, which were very important to me, it was a gift from my mother. The glasses were left in the bathrobe, and apparently the pockets weren’t checked during cleaning. For this, they extended my check-out from 12pm to 4pm + sent a fruit plate to the room; 7) After 5 days of staying at the hotel, at the time of the eviction, my friend was studying in the same building, it was supposed to end closer to night(We stayed in the same room together).I had to wait for her at the hotel, as it is far from the center.To which I asked the receptionist to give me the opportunity to wait for a friend in the spa area, to which I was refused saying "if you are checking out, you can’t be admitted to the spa area."There was no point in extending the hotel room, since my friend had only a couple of hours left before the end of her studies. I understand that all of the above are small things, but it all leaves a very unpleasant aftertaste during your vacation, when you check into a 5-star hotel and pay a lot of money for it. Unfortunately, 5 stars don’t correspond to reality, since employees make such basic mistakes.

Good Stay

Customer review rating 4.5/5

Rajesh J. Families - Confirmed reviews ALL

Beautiful Place nice greenri We enjoyed a lot Pool side staff is not so good in bhevaior at the reception Other wise its a good location and clean hotel Very very comfortable stay

Great Team at SwissOtel

TripAdvisor rating 5.0/5

Gulnaz M TripAdvisor review

We have had a fantastic stay at the hotel. The room is beautiful, amenities of a very high standard, great food, really nice Spa facilities. But most of all, the Team that wraps around you is absolutely fantastic, they are professional, friendly, capable and ready to help with any question. Special Thanks to Dilnaz at the reception, to Anel from the main restaurant Quarter, to Seit from Astau restaurant, to Nurgul from the kids club! They went an extra mile to help and made our stay seamless and enjoyable. Thank you and warm wishes, Gulnaz

Dear Gulnaz, Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic stay at Swissotel and that you enjoyed your beautiful room, high-quality amenities, delicious food, and the lovely spa facilities. We couldn't be happier to hear such kind words about our team members. Dilnaz, Anel, Seit, and Nurgul are indeed exceptional individuals who go above and beyond to ensure that our guests have a seamless and enjoyable experience. We'll make sure to pass along your special thanks to them – they'll be delighted to hear your appreciation! We sincerely appreciate your feedback and the time you took to recognize our team. It's guests like you who make our job truly rewarding. We hope to have the pleasure of welcoming you back to Swissotel again soon for another memorable stay. Warm wishes to you and your family! Best regards, Guest Relations Department

Everything was excellent, great, my family was happy! We went to spa and enjoyed our time there, we walked and fed the d

TripAdvisor rating 5.0/5

110almask TripAdvisor review

Everything was excellent, great, my family was happy! We went to spa and enjoyed our time there, we walked and fed the ducks, the air was fresh and clean, we would like rest, We had a great time, we really liked everything and we will definitely come back here!

Dear 110almask, Thank you so much for your glowing review! We're thrilled to hear that you and your family had an excellent time at our spa. It's wonderful to know that you enjoyed the relaxing atmosphere, the opportunity to feed the ducks, and the freshness of the air. We truly appreciate your kind words and are delighted that we were able to contribute to such a memorable experience for you. We look forward to welcoming you back again in the future for another fantastic visit! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Best regards, Guest Relation Department

Beautiful Grounds

TripAdvisor rating 4.0/5

tian s TripAdvisor review

Was here for a few days for a conference. The location is far from anything, which makes it good for having a conference. The grounds are absolutely beautiful, surrounded by green and mountains. It snowed while we were there. The hotel is big, and it is from Soviet times, but well-remade by Swissotel. The rooms have excellent views. The hotel is also nice and quiet. The bathrooms are a bit small and cramped. I like that they leave 2 big bottles of water for you everyday. Not small ones. You can also open your terrace door and walk out on your room terrace. This is nice. The breakfast was good. I would suggest fresh-squeezed juice options, but I liked the detox water a lot. The pizza was also very good for lunch. The conference went well. However, the conference rooms are airless and without windows or views. The sauna/steam room/hamam/pool is also excellent and well worth using. Overall, a good stay.

Dear Tianshansky, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at our hotel during the conference. We're glad you appreciated the serene and picturesque surroundings of our location. Our team takes great pride in maintaining the beauty of our grounds, especially amidst the snowy backdrop. Regarding the hotel's renovation, we're pleased that our efforts in modernizing the property while preserving its historical charm have been well-received. It's wonderful to know that you found the rooms spacious with excellent views, and we hope you were able to take full advantage of your terrace during your stay. Your feedback about the bathrooms and the complimentary water is duly noted. We understand the importance of these details in ensuring a comfortable stay for our guests. We're thrilled that you enjoyed our breakfast offerings and found the detox water refreshing. Your suggestion for fresh-squeezed juice options is duly noted and will be taken into consideration for future enhancements. It's also great to hear that you enjoyed our lunch options, particularly the pizza. We apologize for any inconvenience you experienced in the conference rooms and have duly noted your feedback regarding the ventilation and lack of views. We're constantly striving to improve our facilities to better meet the needs of our guests, and your feedback is invaluable in this regard. We're delighted that you made use of our wellness facilities and found them to your satisfaction. Thank you once again for choosing to stay with us and for providing valuable feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best regards, Guest Relation Department

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Other web-users rate our hotel

  • 222 reviews 7/10 Location
  • 425 reviews 7.2/10 Room
  • 538 reviews 6.8/10 Service
  • 6 reviews 3.3/10 WiFi
  • 277 reviews 9.2/10 Amenities
  • 210 reviews 6.6/10 Food
  • 192 reviews 9.1/10 Wellness Area
  • 164 reviews 7.5/10 Cleanliness

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