Description
ALLSAFE approved hotel
Hotel extras
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LOCATION. At the heart of everything you need.
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PÜROVEL SPA & SPORT. Take time for yourself.
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RESTAURANTS & BARS.
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CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.
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GUEST ROOMS.
Our accommodation(s)
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Room
Classic Room Mountain View with 1 King size bed
- 2 persons
- 36 m² / 387 sq ft
- Bedding 1 x King size bed(s)
- Views: Mountain view or Garden View
Room
Classic Room Mountain View with twin beds
- 2 persons
- 36 m² / 387 sq ft
- Bedding 2 x Twin bed(s)
- Views: Mountain view
Room
Classic Room Panoramic Mountain View with 1 King size bed
- 2 persons
- 36 m² / 387 sq ft
- Bedding 1 x King size bed(s)
- Views: Panorama view
Room
Classic Room Panoramic Mountain View with twin beds
- 2 persons
- 36 m² / 387 sq ft
- Bedding 2 x Twin bed(s)
- Views: Panorama view
Room
Deluxe Room Mountain View with 1 king size bed
- 3 persons
- 50 m² / 538 sq ft
- Bedding 1 x King size bed(s)
- Views: Mountain view
Room
Deluxe Room Mountain View with twin beds
- 3 persons
- 50 m² / 538 sq ft
- Bedding 2 x Twin bed(s)
- Views: Mountain view
Room
Deluxe Room Panoramic Mountain View with 1 king size bed
- 3 persons
- 50 m² / 538 sq ft
- Bedding 1 x King size bed(s)
- Views: Panorama view
Room
Deluxe Room Panoramic Mountain View with twin beds
- 3 persons
- 50 m² / 538 sq ft
- Bedding 2 x Twin bed(s)
- Views: Panorama view
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Suite
Deluxe Suite with 1 king size bed
- 3 persons
- 63 m² / 678 sq ft
- Bedding 1 x King size bed(s)
- Views: Park view
Suite
Grand Deluxe Suite with 1 king size bed and a sofa
- 3 persons
- 95 m² / 1022 sq ft
- Bedding 1 x King size bed(s)
- Views: Park view
Suite
Executive Junior Suite Panoramic Mountain View with 1 king size bed
- 3 persons
- 66 m² / 710 sq ft
- Bedding 1 x King size bed(s)
- Views: Panorama view
Suite
Executive Suite Panoramic Mountain View with 1 king size bed
- 3 persons
- 110 m² / 1184 sq ft
- Bedding 1 x King size bed(s)
- Views: Panorama view
Suite
Executive Grand Suite Panoramic Mountain View with 1 king size bed
- 3 persons
- 150 m² / 1614 sq ft
- Bedding 1 x King size bed(s)
- Views: Panorama view
Suite
Presidential Suite with 1 king size bed
- 3 persons
- 370 m² / 3982 sq ft
- Bedding 1 x King size bed(s)
- Views: Panorama view
Hotel location
Swissôtel Wellness Resort Alatau Almaty
Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
Kazakhstan
GPS:43.19633, 76.81227
Contact email
Access and transport
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ALMATY 1
Railway station
Access: 23 km / 14.29 mi 5 hrs walk / 30 min drive
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Shuttle
Additional charge
Shuttle on call
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Swissotel Wellness Resort Alatau Almaty is located in beautiful relaxing forest area near the lake at the western edge of Almaty
Wood/forest
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Moxie bar
Bar
The Quarter
Restaurant and cafe district
Cafe Swiss
Bar
Hotel services
Check-in from - Check out up to
- Swimming pool
- Car park
- Shuttle
- Restaurant
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- Breakfast
- Bar
- Meeting rooms
- 100% Non Smoking Property
- Room service
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THE QUARTER
A truly unique and carefully cultivated culinary concept that transports guests to a gastronomic journey like no other. Whereas an exquisite flavours that fuse East and West, introduce guests to beloved Mediterranean Cuisine.
Wellness Restaurant
Wellness Restaurant is reserved for those who value healthy eating. Daily mindful eating suggestions stimulate all the senses and bring a revitalizing and healing experience. Menu specialties include vegan and vegetarian classics, as well as raw food
Astau Restaurant
Authentic flavors of vast Central Asia - from savoring the traditional Kazakh beshbarmak and delightful meat delicacies to indulging in the aromatic Uzbek plov, the freshest kuyrdak, every dish promises to be a delightful journey for your taste buds.
Phoenix Restaurant
Nestled gracefully by the tranquil lake, Phoenix restaurant provides an unrivaled dining experience. Our culinary artisans have meticulously curated a sophisticated menu, showcasing the finest steaks, premium meats and the freshest seafood.
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MOXIE BAR
Chic and contemporary - yet casual, the Moxie Bar is the perfect spot to enjoy an occasional drink with friends, colleagues or cosy date night for couples
Café Swiss
A traditional lobby lounge for both work and chill to enjoy sweet and savoury snacks, afternoon tea and bespoke cocktails in an open yet intimate atmosphere.
POOL BAR
Surrounded by garden landscapes of Swissotel Alatau, the Pool Bar is a perfect place to enjoy the afternoon sun by the pool with a refreshing cocktail in hand.
Breakfast
2 pools
Currently unavailable
Fitness center
Currently unavailable
Spa
Meetings & Events
- Number of Meeting Room
- 7
- Surface of the largest room
- 768 m² / 8266 sq ft
- Maximum seats capacity
- 350
- Maximum capacity for banquets
- 300
Our guest reviews
Beautiful Grounds
TripAdvisor rating 4.0/5
tian s TripAdvisor review
Dear Tianshansky, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at our hotel during the conference. We're glad you appreciated the serene and picturesque surroundings of our location. Our team takes great pride in maintaining the beauty of our grounds, especially amidst the snowy backdrop. Regarding the hotel's renovation, we're pleased that our efforts in modernizing the property while preserving its historical charm have been well-received. It's wonderful to know that you found the rooms spacious with excellent views, and we hope you were able to take full advantage of your terrace during your stay. Your feedback about the bathrooms and the complimentary water is duly noted. We understand the importance of these details in ensuring a comfortable stay for our guests. We're thrilled that you enjoyed our breakfast offerings and found the detox water refreshing. Your suggestion for fresh-squeezed juice options is duly noted and will be taken into consideration for future enhancements. It's also great to hear that you enjoyed our lunch options, particularly the pizza. We apologize for any inconvenience you experienced in the conference rooms and have duly noted your feedback regarding the ventilation and lack of views. We're constantly striving to improve our facilities to better meet the needs of our guests, and your feedback is invaluable in this regard. We're delighted that you made use of our wellness facilities and found them to your satisfaction. Thank you once again for choosing to stay with us and for providing valuable feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best regards, Guest Relation Department
Great for a relaxing stay
TripAdvisor rating 5.0/5
Matt G TripAdvisor review
Dear Guest , Warmest greetings from Swissotel Wellness Resort Alatau Almaty! Thank you so much for taking the time to share your positive experience at our hotel. We're thrilled to hear that you enjoyed your stay, despite the winter weather limiting some outdoor activities. It's wonderful to know that the spa and pool added to your relaxation. We appreciate your kind words about our on-site restaurants and are delighted to hear that you found the food and drink options satisfying. Dilnaz and Martebe will be pleased to know that their efforts at the reception were recognized and appreciated. We understand that our location, being a 30-minute drive from central Almaty, may not suit everyone, but we're glad to hear that the relaxation offered at our hotel makes it worth the distance for you. We look forward to welcoming you back for another relaxing stay in the future. If there's anything specific you'd like during your next visit, feel free to let us know, and we'll do our best to make your stay even more enjoyable. Thank you once again for choosing Swissotel Wellness Resort Alatau Almaty . Warm regards, Guest Relation Department
Very nice, but little disturbing flaws
TripAdvisor rating 5.0/5
ahmed-na-lade TripAdvisor review
Dear Mr.Ahmed, Thank you for taking the time to share your detailed feedback with us. We appreciate your positive remarks about our well-equipped hotel and the convenience of the touch display for room control. We genuinely value your constructive comments on areas where we can improve. We apologize for any inconvenience caused by the absence of a socket near the mirror for the hair dryer. We understand the importance of this for our guests, especially for women, and we will certainly look into addressing this issue promptly. Your feedback regarding the limited shelving in the shower is duly noted. We aim to provide a comfortable and hassle-free experience for all our guests, and we will explore ways to enhance the storage options in the shower area. We also appreciate your observation about the bed firmness and will take this into consideration for future improvements. Our goal is to ensure a restful night's sleep for all our guests, and we will assess the bedding options available. Regarding the sauna bucket, we apologize for the inconvenience caused by the leak. Our maintenance team will investigate and address this issue promptly to ensure a more enjoyable experience for our guests. As for the location and accessibility, we apologize for any inconvenience caused by the lack of pedestrian sidewalks. We understand the importance of convenient access to the city and will explore options to enhance transportation services for our guests. Your feedback is crucial to our continuous improvement, and we sincerely appreciate your insights. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Thank you for choosing our hotel. Best Regards, Guest Relation Department
Thanks a lot for the birthday party assistance and congratulations!
TripAdvisor rating 5.0/5
Yanejik TripAdvisor review
Dear Yanejik, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the birthday party and your stay at our hotel. It's wonderful to know that the view, service, people, spa, and everything else met your expectations. We take pride in our amazing territory, lake, trees, and of course, our friendly ducks! We're delighted that you found the breakfast dishes tasty, and we'll be sure to pass on your compliments to our culinary team. It was a pleasure having you with us, and we can't wait to welcome you back soon! If there's anything specific you loved or if you have any suggestions for improvement, feel free to share. We're always looking for ways to enhance our guests' experiences. Thanks again, and see you again soon! Warm regards, Guest Relation Department
Overall everything is good, but...
Customer review rating 4.0/5
Valeriy Couples - Confirmed reviews ALL
Dear Valeriy, Thank you for sharing your feedback about your holiday experience with us. We appreciate your positive remarks but are concerned about the issues you mentioned. We sincerely apologize for the inconvenience caused by the closed toilets in the park. It's regrettable to hear that despite reporting the issue to the reception staff, the situation was not rectified. We understand the importance of such facilities for our guests, and we will investigate the matter to ensure a prompt resolution and prevent such occurrences in the future. Regarding the quality of the pizza in the restaurant, we apologize that it did not meet your expectations. We take your feedback seriously and will address this matter with our culinary team to ensure the improvement of our food offerings. Your comments are valuable to us as they help us identify areas that need attention and improvement. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing you with an even better experience. If you have any further details or concerns, please feel free to share them with us. Thank you for bringing these issues to our attention. Warm Regards, Guest Relations
In partnership with TripAdvisor
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