Swissôtel Wellness Resort Alatau Almaty 5 stars

Customer review rating (ALL Rating) 4.8/5 14 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.

  • RESTAURANTS & BARS.

  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.

  • GUEST ROOMS.

Our accommodation(s)

Hotel location

Swissôtel Wellness Resort Alatau Almaty

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
Kazakhstan

GPS:43.19633, 76.81227

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  14 reviews

TripAdvisor Rating  4.0/5  66 reviews

Beautiful Grounds

TripAdvisor rating 4.0/5

tian s TripAdvisor review

Was here for a few days for a conference. The location is far from anything, which makes it good for having a conference. The grounds are absolutely beautiful, surrounded by green and mountains. It snowed while we were there. The hotel is big, and it is from Soviet times, but well-remade by Swissotel. The rooms have excellent views. The hotel is also nice and quiet. The bathrooms are a bit small and cramped. I like that they leave 2 big bottles of water for you everyday. Not small ones. You can also open your terrace door and walk out on your room terrace. This is nice. The breakfast was good. I would suggest fresh-squeezed juice options, but I liked the detox water a lot. The pizza was also very good for lunch. The conference went well. However, the conference rooms are airless and without windows or views. The sauna/steam room/hamam/pool is also excellent and well worth using. Overall, a good stay.

Dear Tianshansky, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at our hotel during the conference. We're glad you appreciated the serene and picturesque surroundings of our location. Our team takes great pride in maintaining the beauty of our grounds, especially amidst the snowy backdrop. Regarding the hotel's renovation, we're pleased that our efforts in modernizing the property while preserving its historical charm have been well-received. It's wonderful to know that you found the rooms spacious with excellent views, and we hope you were able to take full advantage of your terrace during your stay. Your feedback about the bathrooms and the complimentary water is duly noted. We understand the importance of these details in ensuring a comfortable stay for our guests. We're thrilled that you enjoyed our breakfast offerings and found the detox water refreshing. Your suggestion for fresh-squeezed juice options is duly noted and will be taken into consideration for future enhancements. It's also great to hear that you enjoyed our lunch options, particularly the pizza. We apologize for any inconvenience you experienced in the conference rooms and have duly noted your feedback regarding the ventilation and lack of views. We're constantly striving to improve our facilities to better meet the needs of our guests, and your feedback is invaluable in this regard. We're delighted that you made use of our wellness facilities and found them to your satisfaction. Thank you once again for choosing to stay with us and for providing valuable feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best regards, Guest Relation Department

Great for a relaxing stay

TripAdvisor rating 5.0/5

Matt G TripAdvisor review

I enjoyed my stay at this hotel. It was winter, so we couldn't make full use of some of the outdoor sports facilities, but the spa and pool were great. There are several restaurants on-site with good food & drink options. The reception staff, especially Dilnaz and Martebe were kind and helpful. The room was well-appointed and clean. The only downside, if you want to be close to the city, is that the hotel is around a 30-minute drive from central Almaty. Would stay here again for the relaxation.

Dear Guest , Warmest greetings from Swissotel Wellness Resort Alatau Almaty! Thank you so much for taking the time to share your positive experience at our hotel. We're thrilled to hear that you enjoyed your stay, despite the winter weather limiting some outdoor activities. It's wonderful to know that the spa and pool added to your relaxation. We appreciate your kind words about our on-site restaurants and are delighted to hear that you found the food and drink options satisfying. Dilnaz and Martebe will be pleased to know that their efforts at the reception were recognized and appreciated. We understand that our location, being a 30-minute drive from central Almaty, may not suit everyone, but we're glad to hear that the relaxation offered at our hotel makes it worth the distance for you. We look forward to welcoming you back for another relaxing stay in the future. If there's anything specific you'd like during your next visit, feel free to let us know, and we'll do our best to make your stay even more enjoyable. Thank you once again for choosing Swissotel Wellness Resort Alatau Almaty . Warm regards, Guest Relation Department

Very nice, but little disturbing flaws

TripAdvisor rating 5.0/5

ahmed-na-lade TripAdvisor review

This is a very well-made hotel. Almost perfect. It provides all you need (except for a washcloth as usual). A thing that I admired the most is a touch display to control all the lights and systems in the room (regular switches are also available). Things that can be improved: - There is no socket that can connect the provided hair dryer near a mirror (it's a big no-no for women); - There is only a single small shelve in the shower. I used it for a washcloth and had to put the shampoo and shower-gel bottles on the floor; - The bed is hard, but it was barely ok for me; - The bucket in the sauna is leaky, so one has to go out every time to fill the scoop with water. Also note that the hotel is located in the middle of a park, which is surrounded by a private golf club, there is no sidewalk for pedestrians to go outside the green area, and the walk is long. So you need to take a taxi every time you want to go to the city.

Dear Mr.Ahmed, Thank you for taking the time to share your detailed feedback with us. We appreciate your positive remarks about our well-equipped hotel and the convenience of the touch display for room control. We genuinely value your constructive comments on areas where we can improve. We apologize for any inconvenience caused by the absence of a socket near the mirror for the hair dryer. We understand the importance of this for our guests, especially for women, and we will certainly look into addressing this issue promptly. Your feedback regarding the limited shelving in the shower is duly noted. We aim to provide a comfortable and hassle-free experience for all our guests, and we will explore ways to enhance the storage options in the shower area. We also appreciate your observation about the bed firmness and will take this into consideration for future improvements. Our goal is to ensure a restful night's sleep for all our guests, and we will assess the bedding options available. Regarding the sauna bucket, we apologize for the inconvenience caused by the leak. Our maintenance team will investigate and address this issue promptly to ensure a more enjoyable experience for our guests. As for the location and accessibility, we apologize for any inconvenience caused by the lack of pedestrian sidewalks. We understand the importance of convenient access to the city and will explore options to enhance transportation services for our guests. Your feedback is crucial to our continuous improvement, and we sincerely appreciate your insights. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Thank you for choosing our hotel. Best Regards, Guest Relation Department

Thanks a lot for the birthday party assistance and congratulations!

TripAdvisor rating 5.0/5

Yanejik TripAdvisor review

We have been here 4-5 of December 2023. Nice view, service, people, spa, everything! Amazing territory, lake, trees and ducks. There are many dushes on the breakfast. Very tasty the main restrain. See you again soon!

Dear Yanejik, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the birthday party and your stay at our hotel. It's wonderful to know that the view, service, people, spa, and everything else met your expectations. We take pride in our amazing territory, lake, trees, and of course, our friendly ducks! We're delighted that you found the breakfast dishes tasty, and we'll be sure to pass on your compliments to our culinary team. It was a pleasure having you with us, and we can't wait to welcome you back soon! If there's anything specific you loved or if you have any suggestions for improvement, feel free to share. We're always looking for ways to enhance our guests' experiences. Thanks again, and see you again soon! Warm regards, Guest Relation Department

Overall everything is good, but...

Customer review rating 4.0/5

Valeriy Couples - Confirmed reviews ALL

Great holiday, but two negative points added a fly in the ointment: 1. All toilets in the park near the hotel were closed. I brought this fact to the attention of the reception staff. They apologized to me for the inconvenience and promised to correct the situation. But nothing was done. The toilets were closed and remained closed. 2.The pizza in the restaurant, to put it mildly, did not meet all the necessary standards.

Dear Valeriy, Thank you for sharing your feedback about your holiday experience with us. We appreciate your positive remarks but are concerned about the issues you mentioned. We sincerely apologize for the inconvenience caused by the closed toilets in the park. It's regrettable to hear that despite reporting the issue to the reception staff, the situation was not rectified. We understand the importance of such facilities for our guests, and we will investigate the matter to ensure a prompt resolution and prevent such occurrences in the future. Regarding the quality of the pizza in the restaurant, we apologize that it did not meet your expectations. We take your feedback seriously and will address this matter with our culinary team to ensure the improvement of our food offerings. Your comments are valuable to us as they help us identify areas that need attention and improvement. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing you with an even better experience. If you have any further details or concerns, please feel free to share them with us. Thank you for bringing these issues to our attention. Warm Regards, Guest Relations

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Other web-users rate our hotel

  • 220 reviews 7/10 Location
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  • 6 reviews 3.3/10 WiFi
  • 283 reviews 9.2/10 Amenities
  • 214 reviews 6.6/10 Food
  • 194 reviews 9.1/10 Wellness Area
  • 164 reviews 8.5/10 Breakfast

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